Proximity to Aerospace Manufacturers: A New Business Model for Repair Services

Aerospace manufacturers look to speed repairs while reducing costs by working with international repair services that offer full service locations in close proximity.


Given the increasing cost of ongoing maintenance and repair at any industrial plant, many aerospace manufacturers are discovering the value and advantages of working with a repair service that not only has the size and expertise, but also is as nearby as possible.

Proximity, after all, has many advantages for the manufacturer. First and foremost, having a repair service company in close proximity means repairs can be completed faster and the maximum possible uptime maintained. Today, most manufacturing plants need replacement parts quickly.

Proximity means faster service and reductions in shipping costs.

For plant maintenance departments, the savings achieved by being close to a reputable repair service company impacts the balance sheet by extending the life of plant assets and keeping them in production.

Considering the vast range of parts that need servicing in any given plant - such as drives, PLC's, servo motors, CNC machines, spindles, ballscrews, hydraulic components, robotics, material handling components, valves, safety curtains, pumps, actuators, and torque tools - the cost savings can amount to millions.

To minimize manufacturing downtime, United Technologies (UTC), a provider of high-technology systems and services, uses nearby K+S Services for some of its repair services. The fact that they are located within miles of each other helps the repairs get done quickly.

From a logistics standpoint, turnaround time is minimized by the close proximity. In some instances a part has been picked up in the morning, repaired, and returned that same afternoon.

Headquartered in Southgate, Michigan, the company is unique in the repair service business as it pursued a strategic model of expansion by opening new locations in close proximity to existing major plants, as well as geographic regions that attract and support U.S.-based manufacturing.

K+S now operates eleven facilities across the globe, including the U.S., Mexico, Canada, and Europe. More than just a store front with a lone representative that coordinates with a larger office, these repair facilities are fully functioning shops with managers, technicians and spare parts at every location.

This business model not only delivers all the benefits of high quality repair services, but provides these services in close proximity to where they are needed.

Building on a strong relationship and performance, the company was recently awarded UTC Supplier Gold status by demonstrating "best in class" quality and delivery performance, implementation of a lean culture, and overall strong customer satisfaction. Achieving Competitive Excellence, or ACE, is the UTC operating system for promoting quality, delivery, efficiency and customer satisfaction. UTC Supplier Gold is a program that facilitates and accelerates supplier performance improvements which recognizes suppliers who have achieved exceptional performance.

If physical proximity in terms of location has its benefits, there is no relationship closer than having a repair service representative stationed within the plant itself.

Proof of the success of this business model rests with the number of corporations ascribing to it. Major companies such as, Continental, GM, Fire Stone, Ford, Goodyear, GE Air, Chrysler, and UTC are current customers.

This success points to a very good reason why the local repair-service model should see even greater adoption by more aerospace manufacturers in the immediate future.